- What does the “Experience” Look like
- How does It Feel?
- Which Words do you associate with It?
domingo, 12 de febrero de 2012
The Experience Is the Service
When talking about service, The Service is the Experience, the Whole… it’s not a sequence or a set of isolated actions, elements, or events...
… the Experience will be as strong as the weakest link in the system meant to provide it..
Regarding your Service (i.e. the Experience you provide to your customers)...
Now… what would you do in order to build that kind of experience for your client/customer?