Datos personales

domingo, 19 de febrero de 2012

Knowing Your Client

What does it take to know your client? Truly? Deeply?


First, recognize that your relationship with your client is a partnership
You are both partners in success. 

Then, ask your client to let you do an internship. Literally... 
Be part of your client organization for a few days. Work for him/her

Know your client's clients... 
and learn about their needs and expectations.
Know your client's worries, 
his/her problems and tribulations...

Be there, be present, be them... and then...
...help your client satisfy the needs and expectations of his/her clients...
Connect, be creative, be a problem solver... 
most of all, be available, trustworthy, and dependable 


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