First, recognize that your relationship with your client is a partnership.
You are both partners in success.
Then, ask your client to let you do an internship. Literally...
Be part of your client organization for a few days. Work for him/her.
Know your client's clients...
and learn about their needs and expectations.
Know your client's worries,
his/her problems and tribulations...
Be there, be present, be them... and then...
...help your client satisfy the needs and expectations of his/her clients...
Connect, be creative, be a problem solver...
most of all, be available, trustworthy, and dependable
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